Sr. Technical Support Engineer/SRE

Overview

Role: Sr. Technical Support Engineer

Location: Jaipur

Shift: Rotational

Qualifications:

• Strong application programming experience, proficient in Java, Python, or JavaScript/Bash/Shell languages.
• Knowledge of software packaging and distribution concepts and tools.
• Excellent problem-solving and troubleshooting skills.
• An enthusiastic and effective communicator (using English): you should be able to appeal to and communicate with both technical and non-technical listeners alike.
• Ability to work independently and as part of a team.
• Willingness to work flexible shifts to support customers in different time zones.
• Understanding of SLAs, incident management, and escalation processes.
• Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Experience on Cloud Platforms.